Refund Policy
Effective Date: 15-10-2024
At FitTreats, we strive to provide quality products and a smooth shopping experience. If you're not completely satisfied with your purchase, we offer a refund under certain conditions. Please review our refund policy below to understand how refunds are processed for orders placed on https://fittreats.in/.
1. Eligibility for Refunds
You may request a refund for your purchase under the following conditions:
Damaged or Defective Products: If the product you received is damaged, defective, or incorrect, please contact us within 5-6 days of receiving your order.
Non-Perishable Products: Refunds are available for non-perishable products that are unused, unopened, and in their original packaging. The product must be in the same condition as when you received it.
Perishable Products: Due to the nature of perishable items (such as food products), refunds are only offered if the product is damaged or defective upon arrival.
2. Return Policy
If you are eligible for a refund, you must return the product within 5-6 days of purchase. Items returned after this period will not be eligible for a refund.
Please note:
No Exchange Policy: We do not offer product exchanges.
Non-Refundable Duties & Taxes: Duties and taxes are non-refundable. Shipping fees, unless related to defective or damaged items, are also non-refundable.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email or call us at the contact details below with your order number and a description of the issue. Attach photos if the product is damaged or defective.
Return Authorization: We will review your request and provide further instructions for returning the product (if applicable).
Return the Product: If authorized, return the product within 5-6 days in its original condition and packaging.
4. Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the funds will be credited back to your original payment method within 7-10 business days.
5. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please follow these steps:
Check your payment method for any pending transactions.
Contact your credit card company or bank, as there may be a processing delay.
If you still have not received your refund, please contact us for further assistance.
6. Shipping Costs
Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is damaged or defective. We do not refund the original shipping costs.
7. Delivery Time
Estimated Delivery: Orders are typically delivered within 2-7 business days from the date of purchase, depending on your location.
8. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us:
Address:
FitTreats
E-1083, Saraswati Vihar, Opposite Saral Diagnostics, Delhi 110034
Phone:
+91 7982268349
+91 9990121245
By purchasing from FitTreats, you agree to the terms outlined in this Refund Policy.